
The Starbucks Dilemma: A Tragedy of the Commons
Starbucks recently reversed its open-door policy that allowed members of the public to utilize seating and bathroom facilities without the requirement of making a purchase. The move reflects a growing concern about loitering, disruptive behavior, and even drug use, which has surfaced inside Starbucks locations in both urban and suburban settings, creating an uncomfortable environment for paying customers and staff.
